Returns & Refunds

30-Day Money-Back Guarantee

At TRUE FAM STORE, we want you to shop with confidence. You may contact us within 30 days of delivery to request a refund or replacement for an eligible purchase.

Covered issues: Items that arrive damaged, defective, incorrect, or significantly different from their product description may qualify after review.

Not covered by this guarantee: Customer-caused damage, misuse, accidental damage after delivery, and normal wear and tear. Change-of-mind returns are addressed under the standard return eligibility terms below.

How to request help: Email support@truefamstore.com within 30 days of delivery with your order number, the issue, and photos or video if reasonably available. We will review the request and provide next steps. Approved refunds are returned to the original payment method; processing times vary.

This guarantee does not reduce or replace your rights under applicable law.

Requesting a return

Contact TRUE FAM STORE within 30 days of delivery to request a return of an eligible product. Please email support@truefamstore.com with your order number and the reason for your request before shipping anything back.

Return eligibility

For change-of-mind returns, products should be unused, in their original condition, and include original packaging and accessories. Items with broken hygiene seals, personalized items, or items specifically identified as final sale may be subject to restrictions where permitted by law. We will provide instructions and the correct return address after reviewing your request.

Damaged, defective, or incorrect orders

If an item arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and, if available, photos. We will assess the issue and offer an appropriate remedy consistent with applicable law.

Refund processing

After an eligible return is received and inspected, approved refunds are issued to the original payment method. Bank processing times vary. Change-of-mind return shipping costs may be the customer's responsibility; defective or incorrect items are handled as required by law.

This information does not limit any rights you have under applicable consumer-protection laws. Last updated October 13, 2026.